Welcoming Problems

Or “Whatever can go wrong will go wrong”.

Our first order for a solar hot water system came through today at Yipee.

However, it fell within the 5% of cases that cannot be quoted through our website. Worse, we had not covered that instance. So our very first client got a quote that is not quite correct.

So why am I welcoming that? Because it makes our application all the better.

We can take it as feedback, learn from it and improve what we are delivering.

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Passionate Management